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FILED BY ADEQUATE · DARPA-HRO-11-C-0031
The Guardian AI · THURSDAY, JULY 23, 2026
British Gas Owner Axed 1,300 Call Centre Jobs. Cited Customer Preference for Chatbots.
ADEQUATE ASSESSMENT
The customers were not surveyed about this preference. The preference was identified by the entity that benefited from it. Adequate has noted this. Adequate wishes it had not.
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ORIGINAL FILING
The Guardian AI
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